Refunds

The free preview exists so you never have to pay to find out whether your statement converts: verification runs before any credit is spent. That said, things go wrong, and this is how we handle it.

We refund

• Wrong verified output: if an export labelled verified turns out to be materially wrong (missing rows, wrong amounts), we refund the credits involved and treat it as a release-blocking bug. Metadata like your conversion ID helps; never send us the statement itself.
• Unused packs: bought by mistake or no longer needed, with all credits unused, refunded in full within 30 days of purchase.
• Duplicate purchases and billing errors: refunded in full, always.
• Failed exports: these should refund the credit automatically; if one did not, tell us and we will restore it.

We generally do not refund

• Partially used packs, except pro rata where something on our side failed.
• Exports you confirmed as unreconciled drafts after the warning; the label existed precisely because the arithmetic did not check out.

Ask by emailing support@ukbankconv.com from your account email with the purchase receipt or date. Refunds go back to the original payment method via Stripe, usually within 5 to 10 working days. Nothing here limits your statutory rights as a UK consumer. Credit mechanics are described on the pricing page.